Certificate Outcomes

Administrative Management Certificate - ADMC

The Administrative Management Certificate is designed for students who want to advance their administrative office technology skills and will allow them to pursue more and varied employment opportunities that involve such advanced skills as decision-making, using judgment, and becoming an integral part of an organization’s collaborative efforts.

Upon completion of this program students should be able to:

• Read, understand, and prepare standard types of business documents
  
• Possess appropriate technological skills, including operating systems, word processing (including keyboarding), spreadsheets, database management, and the internet as a research tool 
• Develop and use appropriate administrative office management procedures 
• Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications 
• Demonstrate appropriate critical thinking skills utilized by management personnel
• Demonstrate appropriate human relations management skills 

Administrative Support Specialist Certificate - ADSC

The Administrative Support Specialist Certificate is designed for students who need to develop marketable employment skills in a short period of time. This program provides students with immediate job training for positions that require the use of basic office technology software and hardware. This includes keyboarding; data entry; preparation of documents and reports; the compilation and editing of spreadsheets and accounting reports; list and file maintenance; and preparation of tables/graphs. Students who successfully complete the program will have a background in Microsoft Office applications (including Word, PowerPoint, Excel, Outlook, and Access), general office procedures, and administrative office management. Administrative office technology skills are now considered universal skills because they are required for employment positions at all different levels of an organization and in a wide range of industries. 

Upon completion of this program students should be able to:

• Read, understand and prepare standard types of business documents
• Possess appropriate technological skills, including operating systems, word processing (including keyboarding) spreadsheets, database management, and the internet as a research tool
• Use appropriate office procedures as related to records information management, telephone communication, and mail management
• Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications
• Demonstrate appropriate critical thinking
• Demonstrate appropriate human relations skills

Court Reporting Certificate - CRPT

Court Reporters are responsible for producing a verbatim record of various legal matters, including courtroom proceedings, depositions, and administrative hearings for judges, lawyers, and litigants.  Students will learn to transcribe dictation using Case CATalyst® Software, be proficient in grammar, punctuation, spelling, vocabulary, proofreading, and editing as well as medical and legal terminology.  Students will be able to take dictation at speeds of up to 225 words per minute on a stenograph machine with 95 percent accuracy.  After attaining a certificate in court reporting, students will be qualified to sit for and pass both their state and national certifications.

Upon completion of this program students should be able to:

• Use proper verbal communication skills within a professional environment as would be expected of a court reporter
• Demonstrate knowledge of the NCRA (National Court Reporters Association) Code of Professional Ethics
• Perform skills in court reporting procedures, transcript production, and operating practices effectively
• Compose testimony at 225 wpm with at least 95% accuracy using Case CATalyst® Software

Medical Insurance Billing Specialist Certificate - MIBC

The MIBC program provides students with the knowledge, skills and abilities to code medical documentation using the ICD–CM, AMA-CPT®, and HCPCS II manuals. Students will learn how to prepare medical insurance claim forms for submission to medical insurers and the opportunity to work with an electronic medical record system. Upon completion of the program, students are prepared to take the American Academy of Professional Coders® (AAPC) Certified Professional Coder (CPC)® exam and the National Health Care Association® (NHA) Certified Billing and Coding (CBCS)® and Certified Electronic Health Records Specialist (CEHRS)® exams. 

Certificate program credits may be applied toward a Professional Studies or General Studies degree.

Upon completion of this program students should be able to:

• Read, understand and prepare medical business documents and forms
• Possess appropriate skills in computer applications in a medical office
• Demonstrate the proficiency in the use of CPT and ICD-CM coding systems in entering and/or processing medical insurance claims at the OIG (Office of Inspector General) compliance level
• Understand the purpose of health insurance claims forms, including how to properly complete HCFA-1500, which is the universal health insurance claim form used by most private and government insurance agencies
• Understand the importance of confidentiality in dealing with medical insurance issues
• Provide opportunity to take the AAPC, American Academy of Professional Coders, CPC (Certified Professional Coder) certification exam.

Travel,Tourism and Hospitality Certificate TRVL (This certificate is currently suspended and not accepting new students)

Tourism is currently Rhode Island’s second-largest and fastest-growing industry. CCRI’s Travel, Tourism and Hospitality certificate provides students with the skills and knowledge necessary for successful careers in this growing industry. Graduates are prepared for entry-level positions with hotel and lodging, food service, airlines, airport operations, car rentals, conventions and meetings, tourism and attractions, casinos, and cruise lines. Students will perform a variety of tasks and complete projects to help them develop the skills required to work in the industry. Students will also have to opportunity to tour various establishments within the industry such as hotels, convention centers, and casinos.

Students who complete the Travel, Tourism and Hospitality certificate have two options:

• Enter the travel and tourism industry with marketable skills and training; or
• Continue their education in the CCRI General Studies associate degree program. The General Studies degree program requires 60 credits for completion, 28 of which are elective credits. The Travel, Tourism and Hospitality certificate requires 30 credits and can be used to meet the 28 elective credits for the General Studies degree.

Note: Students may complete the Travel, Tourism and Hospitality certificate program first and then apply all credits toward a General Studies degree or work concurrently in the two programs. Many courses require prerequisites, co-requisites, and/or testing. See the course descriptions in the catalog.

Upon completion of this program students should be able to:

• Possess appropriate technological skills including Hospitality and Global Distribution Systems, word processing, email and presentation software, and using the internet as a research tool
• Demonstrate a general knowledge of how hospitality businesses are organized and managed
• Demonstrate effective listening and communication skills to interact with customers and coworkers in a positive, professional, and ethical manner
• Demonstrate competency in resolving guest complaints
• Explain the organizational structure of a variety of food and beverage operations, including the coordination of front-of-the-house and back-of-the-house operations